Last Updated: October 10, 2026

1. About Us

Welcome to Digitumb. Your privacy and the security of your personal information are important to us.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, create an account, purchase digital products, or communicate with us.

Our website is operated by DIER LTD, a company registered in the United Kingdom, trading as Digitumb.

Company Information

• Legal Company Name: DIER LTD

• Trading Name: Digitumb

• Website: https://digitumb.com

• Registered Address: Suite 11292, 5 Brayford Square, London, United Kingdom, E1 0SG

• Email: support@digitumb.com

DIER LTD acts as the data controller for personal information processed in connection with the operation of Digitumb, except where another organisation acts as an independent controller.

We process personal information in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations (PECR), where applicable.

2. Information We Collect

We collect personal information necessary to operate our online store, deliver digital products, provide customer support, maintain security, and comply with legal obligations.

Depending on how you interact with Digitumb, we may collect the following categories of information.

2.1 Personal and Contact Information

• Full name.

• Email address.

• Billing address.

• Telephone number, where provided.

• Account username and profile information.

• Other information voluntarily submitted through forms or support enquiries.

2.2 Order and Transaction Information

When you purchase products from Digitumb, we collect information including:

• Order number and transaction date.

• Purchased products and licence details.

• Payment status and transaction references.

• Billing information.

• Order history and invoices.

• Refund requests and support communications.

• Digital delivery status.

2.3 Technical and Usage Information

When you access our website, we may automatically process information such as:

• IP address.

• Browser type and version.

• Device and operating system information.

• Pages visited and navigation activity.

• Referral sources.

• Date and time of access.

• Website security and diagnostic logs.

• Cookies and similar technologies.

We use this information for website functionality, security, troubleshooting, and, where applicable, analytics and advertising purposes.

2.4 Payment Information

Payments are processed through the payment service providers available at checkout.

Payment providers may collect payment card details, billing information, payment authentication information, and transaction data in accordance with their own privacy policies.

Digitumb does not intentionally store complete payment card numbers or card security codes in its WooCommerce customer database.

We may retain payment references, transaction identifiers, billing details, and transaction status information required for order management, refunds, fraud prevention, and accounting.

3. How We Use Your Information

We use personal information for the following purposes:

• Processing and completing orders.

• Delivering software licences, activation keys, and digital products.

• Creating and managing customer accounts.

• Sending order confirmations and delivery notifications.

• Processing refunds, replacements, and customer complaints.

• Providing technical assistance and licence activation support.

• Detecting and preventing fraud or unauthorised access.

• Maintaining website functionality and security.

• Meeting accounting, taxation, and regulatory obligations.

• Improving website performance and customer experience.

• Sending marketing communications where legally permitted.

• Analysing website usage where the relevant legal requirements have been met.

We do not sell customers' personal information to third parties.

We do not use personal information for materially unrelated purposes without an appropriate lawful basis and any notice or consent required by law.

4. Legal Bases for Processing Personal Data

Under the UK GDPR, we rely on appropriate lawful bases depending on the purpose of processing.

Performance of a Contract

We process information necessary to complete purchases, deliver products, administer accounts, and provide contractual customer support.

Legal Obligations

We process and retain certain information to comply with applicable accounting, taxation, consumer protection, and other legal requirements.

Legitimate Interests

Where permitted and supported by the required assessment, we may process information to secure our systems, prevent fraud, manage customer enquiries, and improve our services.

Consent

Where required, we rely on consent for non-essential cookies, certain analytics and advertising technologies, and electronic marketing communications.

Customers may withdraw consent at any time. Withdrawal does not affect the lawfulness of processing previously carried out on the basis of valid consent.

5. Customer Accounts

Customers may create an account on Digitumb to manage their purchases and access their digital products.

When an account is created, we may store:

• Name and email address.

• Username and authentication information.

• Billing details.

• Order history.

• Purchased digital products and licence delivery information.

• Account preferences.

Passwords are managed through the website's authentication system and should be stored using secure password hashing mechanisms.

Customers are responsible for maintaining the confidentiality of their login credentials.

Account information may be accessed by authorised administrators and support personnel where necessary for legitimate business purposes.

Customers can request access to, correction of, or deletion of their personal information, subject to applicable legal retention requirements.

6. Digital Product Delivery

Digitumb sells electronically delivered products, including software licences, antivirus applications, utility software, subscriptions, and other digital goods.

Purchased digital products are delivered through:

1. The customer's registered email address.

2. The customer's Digitumb account.

Our standard maximum digital delivery time is three hours after successful payment confirmation and order acceptance, as explained in our Terms of Service.

To fulfil digital orders, we may process:

• Customer email addresses.

• Order identifiers.

• Product and licence information.

• Delivery status.

• Activation assistance requests.

This information is used to deliver purchased products, maintain transaction records, and resolve customer support issues.

7. Comments and Reviews

When visitors leave comments or product reviews on Digitumb, we collect the information submitted through the relevant form.

We may also collect the visitor's IP address and browser user-agent information to assist with spam detection and security.

If Gravatar functionality is enabled, an anonymised hash generated from your email address may be submitted to the Gravatar service to determine whether a profile image is associated with that email address.

Gravatar's privacy information is available at:

https://automattic.com/privacy/

Approved comments and reviews, along with the display name and any associated public profile image, may be visible to other visitors.

Comments and reviews may be reviewed using automated spam detection services.

8. Media Uploads

If our website allows users to upload images, customers should avoid including unnecessary personal information or embedded location data, such as EXIF GPS metadata.

Depending on the website's media configuration, publicly accessible images may contain metadata that other visitors can download or examine.

Customers should not upload confidential information or another person's personal data without appropriate permission.

9. Cookies and Similar Technologies

Digitumb uses cookies and similar technologies to support website functionality, manage shopping carts, maintain customer sessions, and improve the shopping experience.

Cookies are small files stored on your device when you visit a website.

9.1 Essential Cookies

Essential cookies may be used to:

• Maintain shopping cart contents.

• Support checkout functionality.

• Authenticate customer accounts.

• Maintain login sessions.

• Remember certain account preferences.

• Protect against fraud and security threats.

These cookies are necessary for the website's operation or another applicable exempt purpose.

9.2 WordPress Cookies

Where the relevant WordPress functionality is enabled:

• Comment cookies may remember a visitor's name, email address, and website for approximately one year.

• Temporary login-testing cookies may determine whether the browser accepts cookies and normally expire when the browser closes.

• Login cookies may remain active for approximately two days.

• Screen preference cookies may remain active for approximately one year.

• Selecting "Remember Me" may extend a login session to approximately two weeks.

• Logging out removes the relevant login session cookies.

Actual cookie names and durations may vary depending on the installed WordPress version and website configuration.

9.3 WooCommerce Cookies

Our WooCommerce store may use cookies to:

• Remember shopping cart contents.

• Support checkout sessions.

• Recognise customer sessions.

• Maintain relevant cart and account functionality.

These cookies help us operate the online store and process transactions.

9.4 Analytics Cookies

Where analytics services are enabled, we may use cookies or similar technologies to understand website traffic, visitor behaviour, and technical performance.

Analytics technologies that require consent will not be activated until valid consent has been obtained.

9.5 Advertising Cookies

Where advertising technologies are enabled, cookies and similar tracking mechanisms may be used to measure advertising performance and support personalised advertising.

These technologies will be used only where permitted by applicable law and after obtaining consent where required.

9.6 Managing Cookies

Visitors can manage cookies through their browser settings and, where implemented, our website's cookie consent management interface.

Rejecting optional cookies should not prevent access to essential shopping functionality.

Disabling essential cookies may affect account login, shopping carts, or checkout functions.

10. Google Analytics

This section applies only if Google Analytics is enabled on Digitumb.

Digitumb may use Google Analytics, a website analytics service provided by Google, to understand how visitors interact with our website.

Depending on the configuration, information processed may include:

• Pages visited.

• Session duration.

• Device and browser characteristics.

• Approximate geographical location.

• Referral sources.

• Website interactions and events.

We use this information to assess website performance, understand visitor activity, and improve the customer experience.

Where consent is legally required, Google Analytics will be activated only after appropriate consent has been obtained.

For more information, please review Google's Privacy Policy:

https://policies.google.com/privacy

11. Meta Pixel and Advertising Technologies

This section applies only if Meta Pixel or equivalent Meta advertising technologies are enabled on Digitumb.

Digitumb may use Meta Pixel or similar technologies provided by Meta Platforms to measure advertising effectiveness and understand interactions with our website.

Depending on the implementation, these technologies may process information relating to:

• Website visits.

• Product page views.

• Shopping cart activity.

• Purchase events.

• Advertising interactions.

• Browser and device information.

These technologies may support conversion measurement, advertising optimisation, and relevant audience targeting.

Where required by law, such technologies will operate only after appropriate user consent.

For additional information, please visit:

https://www.facebook.com/privacy/policy/

12. Embedded Content From Other Websites

Pages on Digitumb may contain embedded content, including videos, images, technical documentation, software instructions, or external resources.

Embedded content may operate in a manner similar to visiting the external provider's website directly.

Third-party providers may collect information, use cookies, and record interactions with their content in accordance with their own privacy policies.

Where required, we will seek consent before loading embedded content that uses non-essential tracking technologies.

Digitumb does not control independent third-party privacy practices.

13. Checkout and Purchase Information

During checkout, we collect information necessary to process and fulfil orders.

This may include:

• Customer name.

• Email address.

• Billing address.

• Telephone number, where requested.

• Purchased products.

• Payment and transaction references.

• Tax-related information.

• Customer account details, where applicable.

As Digitumb primarily supplies digital products, a physical shipping address is generally not required for electronic delivery.

Billing address information may still be requested for payment verification, invoicing, taxation, and fraud prevention.

Order information is used to:

• Process payments.

• Deliver digital purchases.

• Provide invoices and order confirmations.

• Handle refunds and disputes.

• Comply with legal obligations.

• Detect suspicious or fraudulent activity.

• Provide customer support.

14. Who Has Access to Your Data

Access to customer information is restricted to authorised personnel and service providers who require the information for legitimate operational purposes.

Depending on their roles, administrators and store managers may access:

• Order information.

• Customer contact details.

• Billing information.

• Purchase history.

• Digital delivery records.

• Refund and support requests.

Access is provided for purposes such as order fulfilment, account administration, customer assistance, fraud prevention, and legal compliance.

Personnel and service providers handling personal information must comply with applicable confidentiality and data protection requirements.

15. Who We Share Your Information With

We may share limited personal information with trusted third parties where necessary to provide our services or meet legal obligations.

These may include:

Payment Service Providers: To process transactions, authenticate payments, issue refunds, and prevent payment fraud.

Website Hosting and Infrastructure Providers: To host our website, maintain systems, perform backups, and provide security services.

Email Delivery Providers: To send order confirmations, digital delivery emails, account notifications, and customer support communications.

Software Suppliers and Licence Fulfilment Partners: Where necessary to provide or activate purchased digital products.

Analytics and Advertising Providers: Where the relevant technologies are enabled and lawful processing requirements are satisfied.

Professional Advisers and Authorities: Where disclosure is necessary for legal compliance, accounting, dispute resolution, or other lawful purposes.

We do not share personal information with unrelated third parties for their independent marketing purposes without an appropriate lawful basis.

Third-party organisations may act as processors on our behalf or independent data controllers, depending on their activities.

16. International Data Transfers

Some of our technology providers, payment processors, hosting services, or other suppliers may operate outside the United Kingdom.

Where personal information is transferred internationally, we will apply the safeguards required by applicable data protection legislation.

Depending on the destination and transfer circumstances, these may include applicable adequacy regulations, approved contractual safeguards, or another legally recognised transfer mechanism.

Customers may contact us for further information about relevant international transfers and safeguards.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, subject to applicable legal obligations.

Different categories of information may be retained for different periods.

Order and Financial Records

Order, payment, invoice, and accounting records are retained for the period required by applicable tax, company, and accounting legislation.

Customer Account Information

Account information is generally retained while the account remains active and for any additional period necessary to meet applicable obligations or resolve outstanding matters.

Customer Support Communications

Support records are retained for as long as necessary to respond to enquiries, document resolutions, manage disputes, and meet relevant legal requirements.

Comments and Reviews

Published comments and associated metadata may be retained while the relevant content remains published or until removal is appropriate under applicable law.

Security and Technical Logs

Technical records are retained for periods proportionate to security, troubleshooting, and fraud prevention requirements.

Marketing Information

Marketing preferences and relevant consent records may be retained as necessary to administer subscriptions, demonstrate compliance, and respect opt-out requests.

When information is no longer required, we will delete or anonymise it, unless further retention is legally justified.

18. Your Data Protection Rights

Depending on applicable law and the circumstances of processing, you may have the right to:

• Access: Request a copy of personal information we hold about you.

• Rectification: Request correction of inaccurate or incomplete information.

• Erasure: Request deletion of information in certain circumstances.

• Restriction: Request that we limit certain processing activities.

• Objection: Object to processing in circumstances provided by law.

• Data Portability: Request transfer of eligible personal information.

• Withdraw Consent: Withdraw previously provided consent where processing relies on consent.

• Automated Decision-Making: Exercise applicable rights relating to certain solely automated decisions.

These rights may be subject to legal conditions, restrictions, or exemptions.

To exercise your rights, contact:

support@digitumb.com

We may request appropriate identity verification before disclosing or changing personal information.

We will respond within the timeframe required by applicable law, generally within one month, subject to permitted extensions.

19. Marketing Communications

Digitumb may send promotional emails relating to software products, licences, discounts, special offers, or other relevant services where permitted by applicable marketing and data protection laws.

Where consent is required, we will obtain it before sending promotional communications.

Where another lawful marketing exception applies, we will comply with its conditions, including applicable opt-out requirements.

Customers may unsubscribe from marketing emails using the unsubscribe link included in promotional messages or by contacting support@digitumb.com.

Unsubscribing from marketing does not prevent necessary transactional communications such as payment confirmations, product delivery notifications, account security messages, or responses to support requests.

20. Data Security

Digitumb takes reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, or misuse.

Such measures may include:

• Encrypted HTTPS connections.

• Access controls and account authentication.

• Role-based administrative permissions.

• Security updates and maintenance.

• Monitoring for suspicious activity.

• Appropriate safeguards for data handled by service providers.

Despite these precautions, no internet-based system can be guaranteed to be completely secure.

Where a personal data breach occurs, we will investigate and comply with applicable notification obligations.

21. Children's Privacy

Digitumb is not specifically directed at children.

We do not knowingly collect children's personal information in circumstances where doing so would be unlawful.

Where we become aware that personal information has been collected from a child without an appropriate legal basis or necessary consent, we will take suitable steps to address the situation.

Parents or guardians may contact support@digitumb.com regarding relevant privacy concerns.

22. Password Resets and Account Security

If a customer requests a password reset, we may process the account email address, IP address, and relevant security information.

Password reset messages may contain a secure reset link and information necessary to complete the request.

Customers should not share password reset links or account credentials with others.

We may retain limited technical records relating to authentication and account security to prevent abuse.

23. Automated Spam and Fraud Detection

Digitumb may use automated tools to identify suspicious website activity, fraudulent orders, spam submissions, or security threats.

Information processed for these purposes may include IP addresses, transaction characteristics, account activity, and technical security signals.

Such processing is used to protect our customers, website, payment systems, and business operations.

Where automated decisions produce legal or similarly significant effects, we will comply with the applicable safeguards and individual rights requirements.

24. Third-Party Software and Licence Providers

Products sold through Digitumb may be developed, licensed, distributed, or supported by third-party software publishers.

When customers activate or register software, the relevant publisher may independently collect personal information in accordance with its own privacy policy.

Depending on the product, this may involve registration details, device information, activation data, or subscription account information.

Where Digitumb shares customer data directly with a supplier for fulfilment, we will limit such disclosures to information reasonably necessary for the relevant purpose and comply with applicable data protection requirements.

Customers should review the applicable software publisher's privacy policy when installing, registering, or activating third-party products.

25. Complaints and Regulatory Rights

If you have concerns about our handling of personal information, you may contact us at:

support@digitumb.com

Please provide sufficient information for us to identify and investigate the matter.

We will review privacy complaints and respond in accordance with applicable data protection legislation.

You also have the right to raise concerns with the UK's data protection supervisory authority, the Information Commissioner's Office (ICO).

Information Commissioner's Office

Website: https://ico.org.uk

We encourage customers to contact us first so that we have an opportunity to address their concerns, but this does not remove or restrict their right to contact the ICO.

26. Changes to This Privacy Policy

Digitumb may update this Privacy Policy periodically to reflect changes in our services, data processing activities, technologies, or applicable legal requirements.

The latest version will be published on our website.

Where material changes require additional notice or consent, we will take the measures required by applicable law.

The date at the beginning of this Privacy Policy indicates when the document was last updated.

27. Contact Information

For privacy enquiries, personal data requests, account information requests, or questions about this Privacy Policy, please contact:

Digitumb – DIER LTD

Website: https://digitumb.com

Email: support@digitumb.com

Registered Address: Suite 11292, 5 Brayford Square, London, United Kingdom, E1 0SG

Country: United Kingdom

© 2026 Digitumb – Operated by DIER LTD. All rights reserved.