Terms of Service

Last Updated: October 10, 2026

Overview

This website, https://digitumb.com ("Digitumb", "Website", "Store"), is operated by DIER LTD, a company registered in the United Kingdom.

Throughout these Terms of Service ("Terms"), the words "we", "us", and "our" refer to DIER LTD, trading as Digitumb.

Digitumb provides digital products, including software licences, antivirus and cybersecurity software, utility applications, digital subscriptions, activation keys, and related digital goods.

By accessing our Website, creating an account, or purchasing a product, you agree to comply with these Terms of Service and any additional policies expressly incorporated into them.

Please read these Terms carefully before using our Website. If you do not agree with these Terms, you should not use our services.

Our online store operates using WordPress and WooCommerce technology.

Business Information

Legal Company Name: DIER LTD
Trading Name: Digitumb
Website: https://digitumb.com
Registered Address: Suite 11292, 5 Brayford Square, London, United Kingdom, E1 0SG
Customer Support: support@digitumb.com
Country of Registration: United Kingdom

Section 1 – Online Store Terms

By accessing or purchasing from Digitumb, you confirm that you are legally capable of entering into a binding contract or have the necessary consent of a parent or legal guardian.

You agree to use our Website and products only for lawful purposes and in accordance with applicable legislation, intellectual property rights, and relevant software licensing agreements.

You must not:

Use our products for illegal or unauthorised purposes.
Attempt to access restricted areas of our Website.
Introduce viruses, malware, or malicious code.
Violate the intellectual property rights of Digitumb or third parties.
Engage in fraudulent payments, impersonation, or unauthorised transactions.

We may suspend or restrict access to our services where reasonably necessary to prevent fraud, unlawful activity, security threats, or serious violations of these Terms.

Section 2 – General Conditions

Digitumb reserves the right to refuse or cancel orders where there is a legitimate reason, including suspected fraud, payment verification issues, licensing restrictions, stock unavailability, or unlawful activity.

We will not arbitrarily refuse to fulfil an accepted order or remove statutory consumer rights.

You agree not to reproduce, distribute, resell, or commercially exploit Website content without prior written authorisation.

Information submitted through the Website may be processed by our hosting providers, payment processors, and other service providers as necessary to operate the Store, subject to applicable data protection laws.

Payment information is handled through the relevant payment service provider using the security measures applicable to that provider.

Section headings are provided for convenience and do not affect the interpretation of these Terms.

Section 3 – Accuracy and Availability of Information

We aim to keep all product descriptions, licence information, prices, availability details, and technical specifications accurate and up to date.

However, occasional typographical errors, outdated details, or technical inaccuracies may occur.

Customers should review product descriptions, supported operating systems, licence restrictions, subscription periods, and activation requirements before completing a purchase.

If a material error is discovered after an order has been placed, we will contact the customer and provide an appropriate resolution, including cancellation and refund where required.

Nothing in this section limits our legal responsibility to supply products that conform to their descriptions and applicable consumer protection laws.

Section 4 – Modifications to Services and Prices

Product prices and availability may change without prior notice.

Any price change will not affect an order already accepted at an agreed price unless a correction or adjustment is permitted by applicable law and agreed with the customer where necessary.

Digitumb may add, modify, suspend, or discontinue products and Website features.

Where such changes affect an existing paid subscription or contractual obligation, we will comply with applicable notice, cancellation, refund, and other legal requirements.

We are not responsible for temporary Website interruptions caused by events beyond our reasonable control, but this does not exclude liability that cannot legally be excluded.

Section 5 – Digital Products and Software Licences

Digitumb specialises in the sale and delivery of digital products, including:

Software activation keys and licences.
Operating system and productivity software.
Antivirus and cybersecurity software.
Utility and maintenance applications.
Digital subscriptions.
Other downloadable or electronically delivered products.

Products are supplied electronically unless explicitly stated otherwise on the relevant product page.

All software products are subject to the applicable licence terms, activation rules, technical requirements, and usage restrictions of their respective publishers or rights holders.

Purchasing a software licence does not transfer ownership of the underlying software, trademarks, copyrights, or other intellectual property.

Customers are responsible for confirming compatibility with their devices and intended use before purchasing.

Any product-specific restrictions, licence duration, permitted number of devices, activation method, or geographical limitations will be described on the product page where applicable.

Digitumb does not claim to be affiliated with, endorsed by, or an authorised reseller of any particular software publisher unless expressly stated and supported by appropriate authorisation.

Section 6 – Digital Delivery Policy

Digitumb delivers digital products electronically through:

The email address provided during checkout.
The customer's account on https://digitumb.com.

Maximum Delivery Time: Within 3 Hours

Digital products are normally delivered as promptly as possible following successful payment confirmation, with a maximum standard delivery period of three hours.

The delivery period begins once payment has been successfully confirmed and the order is accepted.

Delivery may include a product key, licence code, download instructions, activation instructions, or access information, depending on the product purchased.

Customers are responsible for providing a valid email address and checking their inbox, spam folder, and customer account.

If a purchased product has not been delivered within three hours, customers should contact support@digitumb.com with their order number.

We will investigate the issue and arrange delivery or provide another appropriate remedy, including a refund where legally required.

Any exceptional delivery restriction or different delivery timeframe must be clearly communicated before purchase and agreed with the customer where necessary.

Section 7 – Software Activation and Licence Usage

Digital products sold by Digitumb may require activation, registration, or installation in accordance with the software publisher's instructions.

Customers must ensure that:

Their device meets the software's minimum requirements.
The purchased licence is suitable for the intended operating system or application.
Activation is performed using the permitted method.
Licence restrictions, device limits, and subscription conditions are respected.
Any required third-party account or internet connection is available.

Where a licence key supplied by Digitumb is invalid, previously redeemed, or otherwise defective, customers should contact our support team.

We may request relevant diagnostic information, activation error messages, or screenshots to investigate the issue.

We will not request customers' account passwords or unrelated sensitive personal information.

Where the product does not conform to the contract, Digitumb will provide the remedies required by applicable consumer law, which may include correction, replacement, a price reduction, or a refund.

Section 8 – Refunds, Replacements and Cancellation Rights

Digitumb primarily supplies electronically delivered digital products.

8.1 Defective or Invalid Products

If a purchased licence is invalid, cannot be activated as described, is already redeemed, or is otherwise defective, customers may contact support@digitumb.com.

We will assess the issue and, where appropriate, provide technical assistance, a working replacement, or another legally required remedy.

Where repair or replacement is impossible, disproportionate, unavailable within a reasonable time, or causes significant inconvenience, customers may be entitled to a price reduction or refund under applicable law.

8.2 Change-of-Mind Cancellations

For digital content supplied without a physical medium, UK consumers generally have a statutory 14-day cancellation period unless a lawful exception applies.

If a consumer expressly consents to receiving digital content before the end of that period and acknowledges that the statutory cancellation right will be lost once supply begins, the right to cancel may be lost when supply begins, provided all applicable legal requirements are satisfied.

Simply purchasing or receiving a digital product does not automatically remove statutory cancellation rights.

Where a cancellation right remains applicable, Digitumb will honour it in accordance with relevant law.

8.3 Non-Defective Products

Where the statutory change-of-mind cancellation right has validly been lost, Digitumb does not generally offer discretionary change-of-mind refunds for correctly supplied, functioning digital licences.

This does not affect rights relating to defective, misdescribed, undelivered, or otherwise non-conforming products.

8.4 Refund Requests

To request assistance or a refund, email support@digitumb.com and include:

Order number.
Product name.
Description of the issue.
Relevant error messages or screenshots, if applicable.

Eligible refunds will be processed using the original payment method unless an alternative is expressly agreed or required by law.

Statutory refund deadlines will be respected.

Section 9 – Billing and Account Information

Customers agree to provide accurate, complete, and current information when placing orders or creating accounts.

Digitumb may verify orders where reasonably necessary to prevent fraud or unauthorised transactions.

We reserve the right to decline or cancel orders where payment fails, fraud is reasonably suspected, or fulfilment is legally or technically impossible.

If payment has already been collected and an order is cancelled without fulfilment, we will issue the refund required by applicable law.

Customers are responsible for maintaining the confidentiality of their account credentials and promptly notifying us of suspected unauthorised account access.

Section 10 – Optional and Third-Party Tools

Digitumb may provide access to third-party services, software publisher websites, download platforms, or activation tools.

These external services may be governed by their own contractual terms and privacy policies.

Customers should review the relevant third-party conditions before using those services.

Digitumb is not responsible for independent third-party services outside our reasonable control, except where we have legal or contractual responsibility for their operation, suitability, or provision.

We may introduce additional Website tools or services, which may be subject to supplementary terms communicated to customers.

Section 11 – Third-Party Links

Our Website may contain links to software publishers, support resources, download pages, payment providers, and other independent websites.

These links are provided for informational or functional purposes.

Digitumb does not control independent third-party websites and is not responsible for their unrelated content, policies, or services.

Customers are encouraged to review the terms and privacy policies of external websites.

Nothing in this section limits Digitumb's responsibility for products or services that we are legally required to provide under a customer contract.

Section 12 – Customer Reviews and Submissions

Customers may submit product reviews, support enquiries, suggestions, or other communications.

You agree that submitted content must be lawful, accurate to the best of your knowledge, and must not infringe third-party rights.

You must not submit malware, abusive material, misleading content, or another person's personal information without a lawful basis.

By voluntarily submitting public reviews or other content for publication, you grant Digitumb a non-exclusive licence to display and reproduce that content for the purposes reasonably connected with operating the Website, subject to applicable law.

We may moderate or remove content that violates these Terms or applicable legal requirements.

Personal information contained in customer submissions will be handled in accordance with our Privacy Policy.

Section 13 – Personal Information and Privacy

Digitumb processes personal information for purposes including:

Order processing and fulfilment.
Delivery of digital products.
Customer account administration.
Fraud prevention and payment verification.
Customer support.
Compliance with applicable legal obligations.

Personal information is handled in accordance with applicable data protection legislation, including the UK GDPR and Data Protection Act 2018 where applicable.

For more information about the personal information we collect, our lawful bases for processing, retention periods, data sharing, and customer rights, please refer to our Privacy Policy.

Customers may submit privacy-related enquiries to support@digitumb.com.

Section 14 – Errors, Inaccuracies and Omissions

Occasionally, our Website may contain errors relating to product descriptions, pricing, licence specifications, promotions, or availability.

We reserve the right to correct such errors and update relevant information.

If an error materially affects an order already placed, we will notify the customer and offer an appropriate resolution in accordance with applicable law.

We will not use this provision to impose unilateral changes that unlawfully disadvantage consumers or remove rights arising from an accepted contract.

Section 15 – Prohibited Uses

Customers must not use Digitumb or its services to:

Conduct fraudulent or unlawful transactions.
Infringe intellectual property rights.
Distribute malware or malicious software.
Attempt unauthorised access to accounts or systems.
Interfere with Website security or availability.
Collect personal data unlawfully.
Submit false or misleading payment information.
Engage in phishing, spam, or other abusive activities.
Circumvent software licence restrictions.
Resell products in violation of applicable licence terms or legal requirements.

Digitumb may take proportionate action against violations, including restricting account access, cancelling fraudulent orders, or reporting unlawful activity to the relevant authorities.

Section 16 – Disclaimer of Warranties and Limitation of Liability

Digitumb aims to provide a reliable, secure, and accessible shopping experience.

However, we do not guarantee that our Website will always operate without interruption or technical issues.

Product compatibility, functionality, and licence rights are determined by the contractual product description, applicable publisher terms, and mandatory legal requirements.

Nothing in these Terms excludes or restricts liability for:

Death or personal injury caused by negligence.
Fraud or fraudulent misrepresentation.
Breach of statutory consumer rights that cannot legally be excluded.
Any other liability that cannot be limited or excluded under applicable law.

We do not exclude liability for supplying defective or misdescribed digital content where mandatory consumer protection law applies.

To the extent legally permitted, Digitumb will not be responsible for losses that are not caused by our breach or negligence, or that were not reasonably foreseeable when the contract was made.

Nothing in these Terms prevents consumers from seeking remedies available under applicable law.

Section 17 – Indemnification

Where legally permitted, business users agree to indemnify DIER LTD against reasonable third-party claims, losses, and expenses resulting directly from their unlawful use of the Website, infringement of third-party rights, or material breach of these Terms.

This provision does not apply in a manner that unfairly restricts the statutory rights of consumers or requires customers to compensate Digitumb for losses caused by Digitumb's own breach, negligence, or unlawful conduct.

Section 18 – Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or severed only to the extent legally necessary.

The remaining provisions will continue to apply insofar as they remain legally valid and capable of independent operation.

Section 19 – Termination

Customers may stop using the Website at any time and may request account closure, subject to applicable retention obligations and existing contractual commitments.

Digitumb may suspend or terminate access where reasonably justified by fraud, unlawful conduct, serious security threats, or material violations of these Terms.

Where appropriate, we will provide notice and an opportunity to resolve the issue.

Termination does not extinguish accrued payment obligations, existing refund entitlements, mandatory consumer rights, or other rights and obligations intended by their nature to continue.

Section 20 – Entire Agreement and Governing Law

These Terms, together with relevant product descriptions, applicable policies, and any additional terms expressly agreed at checkout, form the agreement between customers and DIER LTD concerning the relevant purchase or use of the Website.

These Terms are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in the customer's country of residence.

Disputes may be brought before the courts of England and Wales, without depriving consumers of any mandatory rights to bring proceedings in other courts that have jurisdiction under applicable law.

Nothing in these Terms prevents customers from exercising statutory remedies or other legal rights.

Section 21 – Changes to Terms of Service

Digitumb may periodically update these Terms to reflect changes in our business operations, product range, technical infrastructure, or applicable legal requirements.

The latest version will be available at https://digitumb.com.

Changes will ordinarily apply prospectively and will not retrospectively remove contractual rights from completed or existing purchases.

Where applicable law requires advance notice or consent for a material change affecting an ongoing contract, Digitumb will comply with those requirements.

Customers are encouraged to review these Terms periodically.